Need help with vidly, uploads, referrals, wallet, chats or your account? Find quick answers and support options here.
If you are facing a technical issue, payment issue, upload problem or account-related concern, contact our support team.
Fix reel upload, video processing or thumbnail issues.
Get support for inbox, messages, blocking or chat issues.
Need help with referral earning, payout or transactions.
Please make sure you include clear details such as your username, issue type, screenshots if available, and the exact problem you are facing. This helps us provide faster support.
Why is my reel not uploading?
This may happen due to internet issues, unsupported video format or a temporary server problem. Try again after checking your connection and file format.
Why is my referral reward not showing?
Referral rewards may only be added after valid signup and completion of the required conditions. Fake or incomplete referrals may not be counted.
How can I reset my password?
You can use the change password option in settings, or contact support if you are unable to access your account.
Why are messages not updating?
This may be due to network delay or app refresh issues. Check your internet connection and reopen the chat screen.
For general help, payment support, technical issues or account-related questions, contact us at:
For faster help, mention your username, issue details and the page or feature where the problem happened.